Our Warranty Commitment

Yealink products purchased from Lantone Systems Pte Ltd are guaranteed for 12 months from the date of purchase.  This warranty covers manufacturing faults and component defects. It does not cover wear and tear or problems associated with the network or platform it is connected to. We will endeavor to repair any telephone sent to us within the warranty period but we reserve the right to charge for items that we consider replaceable due to wear and tear.

We will either repair your IP Phone or at our sole discretion replace it with a similar product if the product suffers from a manufacturing fault or component defect, provided that the warranty seal has not been broken. In the event that a model has been discontinued, any replacement would have equivalent or better features.

If you need to return a faulty unit, please send us a completed RMA form. 

We will then email you a warranty returns number (RMA) which must be sent with the returned item to:

Lantone Systems Pte Ltd,
10 Ubi Crescent, Ubi Techpark,
Lobby D, Unit 02-70
Singapore 408564

We ask that you bear the cost of returning any telephones to us. We will return them to you, at our expense (within Singapore).

This warranty is in addition to any statutory rights.

Service Request

For any other system related issue, please provide as much information as possible via our Contact Us page and one of our agents will be in touch with you.