Yealink, a leading provider of VoIP Phone and IP communication, highlighted its IPCC solution based on Genesys platform during 21st and 23rd August at G-Force Sydney 2012. Customers came from companies of various scale joined the event and learnt solutions and best practices to help orchestrate a complete customer experience.

G-Force provided invaluable information and practical knowledge on create the new conversation – specifically in areas that would drive outstanding business outcomes and ensure real-world successes, including how to integrate your contact centre operations with enterprise processes and workflows, drive cross-channel conversations across voice, the Web and self-service, leverage customer service and support resources from anywhere in the enterprise and transform self-service with advanced speech applications and video IVR.

Founded in 2001, Yealink is fully compatible with Genesys 8.1, features of Yealink phones like 3PCC support, ACD support, Redundant SIP Server support, VPN, Deployment solution, Headset (Call Center mode）, Coach Mode and Action URI/URL ensures Yealink phones and Genesys platform an ideal combination for IP contact center.

Genesys adopted Yealink VP530 to show its SIP Solution during G-Force Sydney.

Till now, Yealink IP Phones have been mass deployed by famous carriers and enterprises including T-Mobile, Telefonica, BSNL, CHINA MOBILE, Huawei, and clients from over 140 countries. By collaborating with more than 80 partners including Genesys，AVAYA, Asterisk, BroadSoft, ININ, CosmoCom, etc., Yealink is dedicate to improve your personal productivity and team collaboration.

During September 11 – 13, 2012, Yealink will attend G-Force Barcelona, more than ever, this premier customer experience event is not to be missed!

About Genesys

Genesys is focused on helping companies around the globe improve the customer experience. We connect your customers over the right channels to the right people, empowered with the right context to deliver personalized service. Real-time insight into your business ensures that you have the right customer-facing resources to create customer service strategies that cut costs and build customer loyalty.

About Yealink

Founded in 2001, Yealink is a leading provider of VoIP Phone and IP communication solution. Yealink focuses on VoIP products characterized by high cost-performance, easy deployment and affordable price. Based on solid core technology, Yealink benefits customers from flexibility and broad interoperability with the major IP-PBX, softswitch and IMS in the market. Chosen by famous carriers, enterprises and clients from over 80 countries, Yealink provides SMB and diversified customers from all over the world a best choice to extend their value of network communication. More information, please visit:http://www.yealink.com.