Imagine you are on a video phone call with a business associate discussing matters important to your organization. This conference call has been the focal point of a particular company initiative for a long while now and you’re relieved that it is going so well. And then the inconceivable occurs: the call gets dropped or lost. What happened? Look no further than the very phone you were using.

That is, 49 percent of the downtime reported by small to medium-sized businesses (SMBs) is linked to hardware failure as one of three components (along with network failure and human error) of the technology issues that cause downtime. Being that SMBs usually have a small IT staff, tech issues involving SMB networks can burn out IT workers as well as cause decreased user productivity and happiness.

Being that SMBs make up a significant portion of private sector jobs, they contribute significantly to economic development but, due to their poor communication systems, they suffer the loss of large sums of money annually—reducing their profits but also the value they provide to their industries and environments. Below are the four major problem areas SMBs experience with their communication terminals:

1. Difficult management
2. High-cost
3. High risk of losing business opportunities
4. Complexity of use

We present the following four scenarios to demonstrate how we at Yealink can help you resolve what may be similar situations at your SMB facility:

1. IT Issues Are Endless While Human Resources Are Scarce
To avoid IT issues, it is wise to have a self-managed and intelligent IT terminal solution. Otherwise, most SMBs do not have the human resources available to counteract the IT issues that pop up regularly. When you implement Yealink’s IT communications terminal, you will provide your business with a stellar communications system that is easy to deploy and use. We provide a one-stop open SIP terminal solution with customized features that are perfectly integrated with the leading IP-PBX, unified communications (UC), IP centrex and contact center platforms like Asterisk, 3CX, Tadiran, Broadsoft, Metaswitch and Genesys to support a long-term, stable, professional and high-quality UC experience. Your employees will be additionally supported by our international service network that provides technical expertise on a round-the-clock basis. With our premier IT terminal solution, you will preserve human resources and relieve IT of the burden of maintaining communication equipment and systems.

2. How to Save Money on Communication
SMBs that are not willing to make an integrated plan and purchase high-quality communication terminals from the start will end up paying more in the long run. With our stable and easy-to-use communication terminal, users can take part in long-distance phone or video calls without interruption or threat of calls being dropped. With an extensive compatibility capability, our products integrate seamlessly with leading server and UC platforms in various market segments worldwide. The Yealink Unified Communication Product Portfolio includes video conferencing systems, conference phones, desk IP phones, DECT phones and more. With these tools, your company can eliminate the need for most business travel, not only saving you lots of money but offering relief to your geographically restricted employees as well. This will also enable SMBs to explore long-distance markets at low cost.

3. Seize Every Business Opportunity
A business call is usually accompanied by a business opportunity. Therefore, quite a few business opportunities are lost because of the voice quality of phone calls or missed calls. Yealink achieves optimal HD voice quality in its wide range of UC terminals. The Yealink SIP-T48G headset, which provides supports for Bluetooth headsets and full-duplex speakerphone, ensures excellent hands-free voice performance and effective communication, which offers users convenience and the ability to multitask.

4. Don’t Let Complex Phones Waste Your Money and Time
With the high-speed development of business, a lot of SMBs will experience an increasing number of branches and partners. With such growth, internal and external communication becomes more frequent and impactful, challenging many communication systems. To meet the increased demand, many SMBs upgrade their communication terminal with complex features. This not only overrides the original intent of the terminal, but also causes a waste of resources and money. SMBs that compete with big enterprises must maintain a presence equal to these large competitors that will not hesitate to spend money on long-term strategy and operation efficiency improvements. So, how do you keep up? Yealink customers will benefit from our wide range of enterprise-grade IP phones that work for every employee in your organization. In this way, your work and communication efficiency will be improved. Meanwhile, a professional image of your company will be delivered to your customers.

At Yealink, our communication experts will help you work around your communication technology issues. We will walk you through the process of choosing a communication terminal to best meet your needs while also saving you money in the long run.